Creating a Discord server is a free and easy way for you to support your customers. This article will cover why you should consider creating a Discord server and the basics of setting one up.
There are many reasons that you should consider creating a Discord server as a creator, especially if you offer several products and regularly release more.
In our discussions with buyers we regularly ask how they prefer to receive support for the resources that they purchase, and most reply that they like receiving support through Discord the most. Offering support through tickets in a Discord server is the most scalable way to do this as you can automatically verify buyers and have a support team assist you as you grow.
The most commonly used and most convenient bot for Discord tickets is Ticket Tool, but if you’d prefer to self-host and further customise your bot, there are plenty of great options available on BuiltByBit.
Our official Discord bot can be configured to automatically post updates and new resources into your desired channel. Additionally, having members in your Discord server is similar to having an email marketing list because you’re able to easily notify your community with @everyone pings about special offers like sale events you’re running.
A buyer being in your community and engaging with you creates familiarity and keeps you at the top of their mind. Having a buyer who is engaged in your server makes them more likely to buy from you again.
While you can create a Discord server exclusively for support and promoting your new products, it’s also a great opportunity to build a community around your creations. Having a group of people to engage with is handy for getting feedback on new ideas, testers for early versions of new products, and more.
We recommend making channels for the following: